Returns & Refund Policy
Custom Printed & Made-to-Order Products
As the majority of ZoneFit products are custom-made, decorated, printed, embroidered, or manufactured specifically for each customer, all sales are considered final once production has commenced.
By approving artwork, proofs, sizing, colours, quantities, and product selections, the customer acknowledges and accepts responsibility for these details prior to production.
Change of Mind
ZoneFit does not offer refunds, exchanges, store credits, or cancellations for:
- Change of mind
- Incorrect size selection
- Incorrect colour selection
- Customer ordering errors
- Delays caused by third-party freight carriers
- Differences in appearance between digital mockups and physical products where the final product reasonably reflects the approved artwork
- Customer dissatisfaction with a chosen garment style, fit, fabric, print method, decoration method, or product after approval has been provided
- Orders where production has commenced
Customers are encouraged to request samples prior to placing larger orders if they are unsure about garment quality, fit, sizing, colours, fabrics, or decoration methods.
Industry Tolerances
Custom decorated garments are considered accepted upon approval of artwork proofs and commencement of production.
Variations in garment colour, fabric texture, print placement, embroidery placement, sizing, and decoration position may occur as part of the manufacturing and decoration process.
Variations of up to 10% in garment shade, print placement, sizing, or decoration position are considered industry standard and do not constitute a fault, defect, or grounds for refund, replacement, exchange, or cancellation.
Faulty, Damaged or Incorrect Items
If you believe an item is faulty, damaged, incorrectly supplied, or does not match the approved order, you must notify ZoneFit in writing within 7 days of receiving your order.
Claims submitted after this period may not be accepted.
To lodge a claim, please email:
Please include:
- Order number
- Description of the issue
- Clear photographs showing the alleged fault
- Quantity of affected items
ZoneFit reserves the right to inspect the goods before determining an appropriate remedy.
Return Merchandise Authorisation (RMA)
No returns will be accepted without prior written approval from ZoneFit.
If a return is approved, an RMA (Return Merchandise Authorisation) number will be issued.
The RMA number must be clearly displayed on the outside of the return package.
Returns received without an approved RMA may be refused and returned to sender.
Return Conditions
Where a return has been approved:
- Products must be returned in the condition requested by ZoneFit.
- Products must not be altered, repaired, washed, worn, or further used after the fault has been identified.
- Customers may be required to return all affected garments for inspection.
- ZoneFit reserves the right to inspect returned products before approving any refund, replacement, repair, or store credit.
Refunds, Replacements & Store Credits
Where ZoneFit determines that a product is faulty, incorrectly supplied, or does not substantially match the approved order, ZoneFit may, at its discretion and in accordance with Australian Consumer Law:
- Repair the product
- Replace the product
- Provide a store credit
- Provide a refund
The remedy offered will depend on the nature and severity of the issue.
Shipping Costs
Customers are responsible for return shipping costs unless ZoneFit determines that the goods are faulty, damaged, or incorrectly supplied.
Where a claim is approved, ZoneFit may arrange collection of the affected products or reimburse reasonable return shipping costs.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.
Where required by law, ZoneFit will provide a repair, replacement, store credit, or refund following assessment of the claim.
Returns Address
ZONEFIT - Returns
5B Hampden Road
Cranbourne West VIC 3977
Australia
