Our Quality Guarantee
At ZoneFit, we take pride in producing high-quality custom apparel, merchandise, uniforms, and promotional products.
Every order is produced using commercial-grade equipment, premium materials, and quality-controlled production processes. Our goal is simple: deliver products that match the approved artwork and specifications supplied during the ordering process.
What We Guarantee
We guarantee that your order will:
- Match the artwork approved prior to production.
- Be produced using the garment, product, colours, quantities, and specifications confirmed on your order.
- Be manufactured and decorated using industry-standard production methods and quality controls.
- Arrive free from major manufacturing defects, decoration faults, or production errors.
If we make an error during production, we will work with you to provide an appropriate remedy in accordance with Australian Consumer Law.
What Is Not Covered
As all products are custom-made to order, our guarantee does not cover:
- Change of mind.
- Incorrect sizing selected by the customer.
- Customer spelling, grammar, punctuation, or artwork errors that were approved prior to production.
- Low-resolution artwork or images supplied by the customer.
- Colour variations between digital screens, proofs, mockups, and physical products.
- Minor variations in garment colour, print placement, embroidery placement, sizing, or decoration position that fall within normal industry tolerances.
- Wear and tear resulting from normal use.
- Damage caused by misuse, incorrect washing, incorrect storage, excessive heat, harsh chemicals, or failure to follow garment care instructions.
- Customer dissatisfaction with a chosen garment style, fit, fabric, or decoration method after approval has been provided.
Artwork Approval
Customers are responsible for carefully reviewing all artwork proofs, spelling, sizing, colours, quantities, and product details prior to providing approval.
Once artwork approval has been received and production has commenced, ZoneFit cannot accept responsibility for errors that were present in the approved artwork or order information.
Claims & Quality Concerns
If you believe your order contains a manufacturing fault, production error, or incorrect item, you must notify ZoneFit within 7 days of receiving your order by emailing:
Please include:
- Order number
- Description of the issue
- Clear photographs
- Quantity of affected items
ZoneFit reserves the right to inspect the products before determining any repair, replacement, store credit, or refund.
Our Commitment
If a genuine production error or manufacturing fault has occurred, we will work with you to find a fair and reasonable solution as quickly as possible.
Our commitment is to stand behind our workmanship-not changes of mind, customer errors, or circumstances outside of our control.
